Refunds & Cancellations

Last updated: 21 September 2026

Current status: paid credits and subscriptions are not live in the app yet. This page describes the policy that will apply once they are, so it's public and reviewable before launch rather than written after the fact.

Credits

Credits are a consumable digital good — once a credit is spent on a reading, report or chat answer, that action cannot be undone or refunded, the same way a paid consultation elsewhere isn't refunded after it happens.

If you buy a credit pack and haven't used any of those credits yet, you can request a full refund within 48 hours of purchase through the app's Support screen (Settings → Support) or by emailing support@grahamitra.co.in, quoting the order/transaction ID. Once any credit from that purchase has been spent, the remaining balance is no longer refundable, only usable.

Subscriptions

You can cancel a subscription at any time from inside the app (or through Google Play's own subscription management, once purchases go through Google Play Billing). Cancelling stops the next renewal — you keep access for the rest of the period you already paid for, and you will not be charged again. We don't provide partial refunds for the unused portion of a current billing period, except where Google Play's own policies or applicable law require it.

Accidental or duplicate charges

If you're charged twice for the same purchase, or believe there's been a billing error, tell us the transaction details through the app's Support screen and we'll investigate and refund any genuine duplicate promptly.

How Google Play refunds interact with this policy

Once purchases go through Google Play Billing, Google's own refund mechanisms (for example, the short window where Play lets you self-refund a purchase directly) apply independently of this page. This policy governs requests made directly to us, outside that window.

How to request a refund

Use the app's Support screen (Settings → Support), which keeps a record you can check the status of, or email support@grahamitra.co.in from any address with the phone number on your account. It helps to include the transaction/order ID if you have it. We aim to respond within 3 business days.